Terms of Service

2. Service Description

Stora backs up your WhatsApp account by connecting to it as a companion client — an unofficial, linked-device client, not an app published or endorsed by WhatsApp. The Service syncs your message history, media, contacts, group data, and other account content you choose to include, and provides an archive you can browse, search, and export outside the WhatsApp app.

Linking an unofficial client to your WhatsApp account is against WhatsApp's own Terms of Service, and WhatsApp may suspend or permanently ban the number you link, at any time and without advance notice to you or to us. This risk exists independent of how the Service is used and is not unique to any particular usage pattern. Before you link a number, you will be asked to read and acknowledge this risk in full — see our ban-risk disclosure. We do not promise, imply, or provide any means of appealing a ban or recovering a banned WhatsApp account on your behalf — see Section 8 below.

Features available to you depend on your plan. Full plan details and current pricing are on our Pricing page.

3. Account Registration

To use the Service, you must create an account. When registering, you agree to:

Provide accurate, current, and complete information during registration.
Maintain and promptly update your account information to keep it accurate and complete.
Maintain the security and confidentiality of your login credentials.
Accept responsibility for all activities that occur under your account.
Notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate accounts that contain inaccurate or incomplete information.

4. Acceptable Use

You agree to use the Service only for backing up your own WhatsApp account and only for lawful purposes. You agree not to:

Use the Service in any way that violates any applicable law or regulation.
Link a WhatsApp number you are not authorized to back up.
Use the companion client to send messages, automate outreach, or perform any action other than reading and archiving your own account content.
Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks connected to the Service.
Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
Use the Service to store or transmit malicious code, malware, or any content that is harmful, threatening, or otherwise objectionable.
Reverse engineer, decompile, or disassemble any part of the Service.
Resell, sublicense, or make the Service available to third parties without our prior written consent.
Exceed the linked-number, history, or media limits associated with your plan.

5. Payment Terms

The Service offers a free tier and paid tiers, billed either as a one-time purchase (a single backfill with a fixed access window) or as a recurring monthly subscription, depending on the tier you select. By purchasing a paid tier, you agree to the following:

All payments are processed through our payment provider, Paddle, who acts as merchant of record.
Subscription fees are billed in advance on a recurring monthly basis until cancelled. One-time purchases are billed once, at the time of purchase.
All fees are exclusive of applicable taxes, which will be calculated and collected by Paddle as required by law.
We may change our prices with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle following the notice.
If a subscription payment fails, we will attempt to collect the outstanding amount. If payment remains unsuccessful, your access follows the lapsed-subscription terms in Section 9 below.
For what is and is not eligible for a refund, see our Refund Policy.

6. Data Ownership

You retain full ownership of the WhatsApp content you back up through the Service ("Your Data"). We claim no intellectual property rights over Your Data. We store Your Data on your behalf solely to provide the Service, and we do not access, use, or analyze Your Data for any purpose other than delivering the Service to you.

Your Data is stored unencrypted at the application layer, meaning Stora can read what it stores — this is not a zero-knowledge or end-to-end-encrypted backup. Our Privacy Policy states this plainly and in full.

We do not sell, rent, share, or otherwise disclose Your Data to third parties, except as required by law or as necessary to provide the Service (for example, storing data on our hosting infrastructure).

Your archive will also contain content involving people who are not Stora customers — your contacts and the other participants in your conversations and groups. You are responsible for ensuring your use of the Service, including backing up conversations involving other people, complies with applicable law.

7. Service Availability

We aim to maintain reliable uptime for the Service, but we do not guarantee uninterrupted or error-free availability. The Service may be temporarily unavailable due to:

Scheduled maintenance, which we will endeavor to announce in advance.
Unscheduled maintenance necessary to address urgent security or stability concerns.
Changes to WhatsApp's own protocol or infrastructure that affect the companion client's ability to sync — this dependency is outside our control.
Other factors beyond our reasonable control, including third-party service outages, network issues, or force majeure events.

We will make commercially reasonable efforts to minimize downtime and to notify you of any service disruptions that may affect your use of the Service.

8. WhatsApp Ban Risk and No Recovery Assistance

Linking your WhatsApp number to Stora means running an unofficial client against your own account, which WhatsApp's Terms of Service prohibit. WhatsApp may ban or suspend the number you link at its own discretion. We have no data suggesting this risk is lower for passive, read-only backup use than for any other unofficial-client use, and we make no such claim.

If your number is banned or suspended, Stora will not appeal on your behalf, will not contact WhatsApp for you, and will not offer a workaround to restore your WhatsApp account. A ban is a matter between you and WhatsApp. A ban does not, by itself, revoke your access to what Stora had already captured before the ban — see Section 9 and our Refund Policy for how your access and billing are handled if this happens.

9. Termination and Access After Your Plan Ends

Either party may end use of the Service:

By you: You may cancel a subscription or delete your account at any time through your account settings. Cancelling a subscription stops future billing; it does not itself delete your archive.
By us: We may suspend or terminate your account if you violate these Terms, fail to pay outstanding fees, or if we are required to do so by law.

Each tier carries its own access window, stated in full on our Pricing page: the free tier's archive is available for a short fixed window; a one-time purchase carries a fixed access window from the date of purchase; a subscription remains active for as long as it is paid, plus a fixed grace period if it lapses. When a plan's access window ends — whether by expiry, cancellation, non-payment, or a WhatsApp ban stopping future syncing — the message content, media, and per-conversation capture data for that archive are deleted. Your account login, and the purchase/invoice record, access-grant record, and an audit event of the deletion, are retained. We notify you before an access window closes wherever practical.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service — including a WhatsApp ban, suspension, or other action WhatsApp takes against your account.
Our total aggregate liability arising out of or relating to these Terms or your use of the Service shall not exceed the total amount of fees paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

11. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice via the email address associated with your account before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Service and close your account before the changes take effect.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Stora operates, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of competent jurisdiction where Stora maintains its principal place of business. If you are a consumer, you may also have the right to bring proceedings in the courts of your country of residence, as provided by applicable law.

13. Contact

If you have any questions about these Terms of Service, please contact us at:

legal@storabackup.com