Refund Policy
Last updated: July 2026
1. Refunds when the first sync never completed
If your first backup never completed, you get a full refund. This covers a failed pairing and a WhatsApp ban that happens before any backup exists — both are covered events, not user error. Your account is cancelled, your access ends, and any data we captured is purged.
2. Refunds after at least one completed backup
Once at least one backup has completed, purchases are not refundable — including if a WhatsApp ban, suspension, or pairing failure stops sync afterward. In that same case, you keep full access to your archive: it stays readable, searchable, and exportable. We notify you that sync has stopped, and you can turn off auto-renew at any time. Either way, your access runs through the end of the period you have already paid for.
3. How to Request a Refund
To request a refund, contact our support team at:
Please include the email address associated with your account. We aim to process all refund requests within 2 business days.
4. Refund Processing
All payments for Stora are processed through Paddle, our merchant of record. Refunds are issued back to your original payment method via Paddle. Once a refund is approved, processing times depend on your payment provider and typically take 5-10 business days to appear on your statement.
The refund amount will be in the currency you were originally charged in. Any currency conversion differences are outside our control.
5. Cancellations
You may cancel your subscription at any time through your account settings. Cancellation is different from a refund:
- Cancellation: Your subscription will not renew. You retain access to the Service until the end of your current billing period.
- Refund: Available only under the "first sync never completed" outcome above. A refund returns the payment to you and your access ends once the refund is processed.
6. Exceptions
We reserve the right to decline a refund request in cases of:
- Requests made after at least one backup has already completed, outside the coverage described in Section 2.
- Accounts that have been terminated due to violations of our Terms of Service.
- Repeated refund requests indicating abuse of the refund policy.
7. Consumer Rights
This refund policy does not affect your statutory rights under applicable consumer protection laws. If you are a consumer in the European Union, you may have additional rights under the EU Consumer Rights Directive, including the right to withdraw from a purchase within 14 days.
8. Contact
If you have any questions about our refund policy, please contact us at: