Terms of Service

2. Service Description

Stora is a software-as-a-service (SaaS) backup platform designed for SaaS tools including Airtable, Notion, HubSpot, and others. The Service provides automated data backups, a visual data explorer for browsing and searching backup snapshots, snapshot comparison, and granular data restoration capabilities. Features available to you depend on your subscription plan.

3. Account Registration

To use the Service, you must create an account. When registering, you agree to:

Provide accurate, current, and complete information during registration.
Maintain and promptly update your account information to keep it accurate and complete.
Maintain the security and confidentiality of your login credentials.
Accept responsibility for all activities that occur under your account.
Notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate accounts that contain inaccurate or incomplete information.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Service in any way that violates any applicable law or regulation.
Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks connected to the Service.
Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
Use the Service to store or transmit malicious code, malware, or any content that is harmful, threatening, or otherwise objectionable.
Reverse engineer, decompile, or disassemble any part of the Service.
Resell, sublicense, or make the Service available to third parties without our prior written consent.
Exceed the usage limits associated with your subscription plan, including backup frequency, storage capacity, or API rate limits.

5. Payment Terms

Paid features of the Service require a subscription. By subscribing to a paid plan, you agree to the following:

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your chosen plan) through our payment provider, Paddle.
All fees are exclusive of applicable taxes, which will be calculated and collected by Paddle as required by law.
We may change our prices with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle following the notice.
If payment fails, we will attempt to collect the outstanding amount. If payment remains unsuccessful, we may suspend your access to the Service until the balance is resolved.
For details on refunds, see our Refund Policy.

6. Data Ownership

You retain full ownership of all data that you back up, store, or process through the Service ("Your Data"). We claim no intellectual property rights over Your Data. We store Your Data on your behalf solely to provide the Service, and we do not access, use, or analyze Your Data for any purpose other than delivering the Service to you.

We do not sell, rent, share, or otherwise disclose Your Data to third parties, except as required by law or as necessary to provide the Service (for example, storing data on our hosting infrastructure).

You are responsible for ensuring that you have the necessary rights and permissions to back up and store the data you submit to the Service.

7. Service Availability

We aim to maintain 99.9% uptime for the Service, but we do not guarantee uninterrupted or error-free availability. The Service may be temporarily unavailable due to:

Scheduled maintenance, which we will endeavor to announce in advance.
Unscheduled maintenance necessary to address urgent security or stability concerns.
Factors beyond our reasonable control, including third-party service outages, network issues, or force majeure events.

We will make commercially reasonable efforts to minimize downtime and to notify you of any service disruptions that may affect your use of the Service.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.
Our total aggregate liability arising out of or relating to these Terms or your use of the Service shall not exceed the total amount of fees paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

9. Termination

Either party may terminate the use of the Service at any time:

By you: You may cancel your subscription and close your account at any time through your account settings. Cancellation takes effect at the end of your current billing period.
By us: We may suspend or terminate your account if you violate these Terms, fail to pay outstanding fees, or if we are required to do so by law. We will provide reasonable notice where possible.

Upon termination, your backed-up data will remain available for export for 30 days. After this 30-day period, all Your Data will be permanently deleted from our servers. We recommend exporting any data you wish to retain before or during this period.

10. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice via the email address associated with your account before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Service and close your account before the changes take effect.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Stora operates, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of competent jurisdiction where Stora maintains its principal place of business. If you are a consumer, you may also have the right to bring proceedings in the courts of your country of residence, as provided by applicable law.

12. Contact

If you have any questions about these Terms of Service, please contact us at:

legal@storabackup.com