Backup & Explore Your Gorgias Data

Automated backups for Gorgias tickets and customer data. Protect your e-commerce support history.

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Sound familiar?

Ticket history is hard to export

Gorgias has no built-in bulk export for ticket history and customer interactions.

Customer data is siloed

Customer profiles with Shopify metadata aren't easily exportable.

Macros aren't portable

Support macros and template responses can't be backed up natively.

No disaster recovery

Accidentally deleted tickets or customer records have no recovery path.

What We Backup

A complete copy of your Gorgias data, stored securely and ready to restore.

Tickets

All tickets with messages, status, and channel information.

Customers

Customer profiles with contact details and metadata.

Macros

Support macro templates and configurations.

Users

Agent details and team assignments.

What We Can't Backup

These limitations are due to Gorgias's API, not Stora.

Rules

Automation rules and routing configurations.

Integrations

Connected app settings (Shopify, etc.).

Statistics

Historical analytics and performance data.

Frequently Asked Questions

Yes. Customer profiles with Shopify metadata are backed up as part of the customer data.

Stora uses adaptive rate limiting with automatic retry to work within Gorgias' API limits.

Yes. Stora supports restoring individual tickets or bulk data to your Gorgias account.

Protect your Gorgias data today

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14-day free trial. No credit card required.