Backup & Explore Your Freshdesk Data

Automated backups for Freshdesk tickets and contacts. Custom fields, agent data, and ticket history all preserved.

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Sound familiar?

Ticket exports are paginated

Freshdesk's export is limited and paginated, making full backups tedious.

Custom fields need mapping

Status and priority use numeric codes that are meaningless outside Freshdesk.

Automation rules aren't exportable

Dispatch rules, escalation policies, and SLA configurations can't be backed up.

No bulk recovery

Deleted tickets can only be recovered individually from the trash for 30 days.

What We Backup

A complete copy of your Freshdesk data, stored securely and ready to restore.

Tickets

All tickets with conversations, status, and custom fields.

Contacts

Customer contact records with all fields.

Agents

Agent profiles and group assignments.

Companies

Company records associated with contacts.

Groups

Support group configurations.

What We Can't Backup

These limitations are due to Freshdesk's API, not Stora.

Automations

Dispatch rules, observer rules, and escalation policies.

Canned Responses

Pre-built response templates.

Portal Customization

Customer portal themes and settings.

Frequently Asked Questions

Freshdesk Free has a limit of 50 API calls per hour. Stora works but backups may be slower on the free plan.
Yes. Stora resolves numeric status and priority codes to their human-readable labels.
Yes. Stora supports restoring individual tickets or bulk data to your Freshdesk account.

Protect your Freshdesk data today

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